Faq

General

Supported Operating Systems

Triple-Layer is compatible with the following operating systems:

Windows OS X iOS Android
  • Vista
  • 8/8.1
  • 10
  • 10.9 (Mavericks)
  • 10.10 (Yosemite)
  • 10.11 (El Capitan)
  • iOS 9
  • 4 (KitKat)
  • 5 (Lollipop)
  • 6 (Marshmallow)
  • Download Triple-Layer

     
    Supported Internet Browsers

    Triple-Layer has an extension for the following browsers:

    Internet Explorer Chrome Firefox Safari
    Ver. 10 and up Ver. 48 and up Ver. 44 and up Ver. 9.0.3 and up
    Windows only.
    Not compatible on XP.
    * Mac users see notes. OS X only.
    * Mac users
    Unfortunately, Apple prohibits Triple-Layer to save any file outside the sandbox.

    In order to enable Chrome to launch the Triple-Layer app if it’s not open, you will need to save a custom file in the following directory:

    /users/your username/Library/Application Support/Google/Chrome/NativeMessagingHosts.

    If the directory NativeMessagingHosts does not exists, you’ll need to create it.

    You can download the file from Here and save it in the mentioned directory.

    Alternatively, you can install the non-restricted version directly from Triple-Layer.

    Premium

    What are the benefits of the Premium version?
    Automatic backup of your data
    Your data is automatically backed up on our secure servers.
    Simultaneous Update
    Your data is updated simultaneously among your devices, whether it’s a Windows desktop, a Mac, an Android or an iPhone.
    No "Sync" is required.
    Premium Support
    You’ll get help needed before the Free version users.
    Switching from the Free Version to the Premium Version
    How to switch from the Free Version to the Premium Version
     
    1. Click on the site “My Account” menu.
    2.  

    3. On “My Account” page, click on the “Sign Up” link.
    4. Complete the Sign Up process.
    5.  

    6. Once your account has been created, click on
      the “Go Premium!” menu item in the Triple-Layer app.
    7.  

    8. If you already have items in your vault, you will prompted
      if you want to upload the data of your device.
    9.  

    10. The login page of the application will appears.
      Fill your account email and password as created in step 1.
    11.  

    12. You are done!
    Why do I need two passwords with the Premium Version?
    Why do I need two passwords with the Premium Version?
    The first password is for accessing your Premium account.
    The second is to encrypt and decrypt your vault data.
     
    Once you successfully logged in to your Premium account, your encrypted data is sent to your device and Triple-Layer decrypts it locally with the master password you provide.

    If you only need only one password to access your Premium account and to decrypt your data, it means that we store your master password – Makes sense?

     
    When we say “We don’t store your password anywhere“, we really mean it…
     
    How do I sync my data between my devices?
    You simply don’t
     
    Your data is not “synced” but updated simultaneously among your devices.
    Watch this video how your data is updated Simultaneous Update
    Auto Renewal
    Does my subscription renews automatically?
     
    No, because we don’t store your credit card information.

    But don’t worry, we will send you a reminder 30 days before your subscription ends.

     


     Note: You can always extend your subscription at any time by clicking on “Extend my subscription” button on My Account page.

    Security

    What is AES-256 encryption?

    The Advanced Encryption Standard or AES is a symmetric block cipher used by the U.S. government to protect classified information and is implemented in software and hardware throughout the world to encrypt sensitive data.

    In June 2003, the U.S. government announced that AES could be used to protect classified information, and it soon became the default encryption algorithm for protecting classified information as well as the first publicly accessible and open cipher approved by the NSA for top-secret information. AES is one of the Suite B cryptographic algorithms used by NSA’s Information Assurance Directorate in technology approved for protecting national security systems.

    AES comprises three block ciphers, AES-128, AES-192 and AES-256. Each cipher encrypts and decrypts data in blocks of 128 bits using cryptographic keys of 128-, 192- and 256-bits, respectively.

    Can AES-256 encryption can be hacked or cracked?

    The answer is NO and NO.

    AES-256 cannot be hacked, see why in the following article:
    Time and energy required to brute-force a AES-256 encryption key.

    And as for cracking it (guessing all possible combinations), it will still require something the universe cannot deliver yet. Here the reason why:

    An 8 characters password that includes lower case, upper case, numbers and symbols will have:
    Lower case: 26 possible characters.
    Upper case: 26 possible characters.
    Numbers: 10 possible numbers.
    Symbols: 33 possible symbols.

    A total of 95 characters.

    So the total combination for an 8 characters password would be 95^8.

    95^8 = 6634204312890625 which is over 6634 Trillions combinations.

    Since brutal force requires to actually decrypting the data, a strong computer will need at least 0.1 milliseconds which is 0.0001 of a second for each try. Meaning 10000 tries per seconds.

    10000 x 60 x 60 x 24 = 864000000 tries per day.
    6634204312890625 / 864000000 = 7678477 days (21036 years) to cover all the possible combinations.

    But Triple-Layer has more. Your data is actually sequentially encrypted with your password along with 2 additional keys which are different from one user to another. Each of the additional keys consists of 32 characters ending up to 3.8742296891700230832877073672387e+63 possible combinations (95^8 + 95^32 + 95^32).

    That means that even if someone has your data and has your password (no need to guess it), he or she will not be able to decrypt your data.

    That’s what makes Triple-Layer the most secure password manager.

    Why can’t I unlock my vault using my fingerprint?
    Why can’t I unlock my vault using my fingerprint?
    Because we don’t store your password anywhere.
    Without getting too “Geeky”:
    The algorithm of your fingerprint can never match your master password. In order to enable the use of your fingerprint in addition to your master password, we would need to “substitute” your password to your fingerprint algorithm.

    In other words, we would need to store your password somewhere and tell the application that [Your fingerprint algorithm] = [Your password] in order to encrypt and decrypt your data.
     
    Not too complicated, right?

    Using Triple-Layer

    How to…
    Adding a new item
    To add a new item, click on the “Plus” button and select a category.
    Removing an item
    To remove an item, click on the “Minus”
    Search Options
    To select a search option, click on the search arrow
    There are two search options:

  • Search Title – To search for an item title.
  • Search Details – To search any occurance in the items content.
  • Favorites

    Display your favorite items.

    Display all your items.

    Menu

    Settings

    On the Settings page you can set the following values:

  • Language – English, French, German, Italian and Spanish.
  • Country
  • Auto Skip – Skip to the next field when hitting the Return key.
  • Lock my vault if idle for – Triple-Layer will lock itself according to the time set.
  • Remember my email – Remember your login email address (Premium version only, not applicable on mobile device)
  • Backup Folder – The default backup folder (Free version only)
  • Lock my vault

    Manualy lock your vault.

    Change my password

    Enable you to change your vault password.

    Import

    Enable you to import items from 1Password, LastPass or DashLane. *Most of the 1Password items, only logins for the others.

    Backup/Restore

    Enable you to backup and restore your data. (Free version only, not applicable on mobile device)

    Go Premium!

    Enable you to switch to the Premium version. (Free version only)

    When clicked, you will be prompted if you wish to use the data of the current device. If yes, the current data will be uploaded to the cloud.

    Positioning the Triple-Layer button in the IE Extension
    Positioning the Triple-Layer button in the IE Extension
     
    1. After installing the extension, if you click on the “Arrow” button, you might see the Triple-Layer item at the bottom.
    2. To position the Triple-Layer button click on the “Tools” button “Toolbars” “Customize”.
    3. Select the Triple-Layer item and click on the “Move” button to move it to the top.
    4.  
    5. Finally, click on the “Close” button.
    6.  
    7. The Triple-Layer button is positioned now in the Toolbar band.
    8. You are done!